Privacy Policy – ZEMART

Last updated: October 15, 2026

ZEMART operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient online shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following information:

• Contact Information: Your name, billing address, shipping address, phone number, and email address.

• Payment Information: Payment method, transaction details, payment confirmations, and other information required to process payments securely.

• Account Information: Your username, password, preferences, and account settings, where applicable.

• Order Information: Products you view, add to your cart, purchase, return, exchange, or cancel.

• Customer Support Communications: Information you provide when contacting our support team.

• Device Information: Your device type, browser, IP address, and network information.

• Usage Information: Information about how you interact with our website and Services.

2. How We Collect Your Information

We may collect personal information through the following methods:

• Directly from You: When you place an order, fill out a form, create an account, or contact our support team.

• Automatically: Through cookies and similar technologies when you browse our website.

• From Service Providers: Through companies that help us operate our website, process payments, and deliver orders.

• From Third Parties: Where permitted by applicable laws and necessary to provide our Services.

3. How We Use Your Personal Information

ZEMART may use your personal information for the following purposes:

• Order Processing: To confirm, process, pack, ship, deliver, return, or exchange your orders.

• Payment Processing: To facilitate payments and verify transactions.

• Customer Support: To answer your questions, resolve issues, and provide assistance.

• Website Improvement: To understand customer preferences and improve our website, products, and shopping experience.

• Marketing and Promotions: To send promotional communications and display relevant advertisements where permitted by law and your preferences.

• Security and Fraud Prevention: To detect suspicious activity, prevent fraud, and protect our customers and business.

• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities.

4. How We Share Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our Services, including:

• Shopify: To host and operate our online store.

• Payment Providers: To process and verify your payments.

• Shipping and Delivery Partners: To deliver your orders to the correct address.

• Technology and Service Providers: To support website operations, analytics, customer service, and data storage.

• Marketing Partners: To provide advertising and promotional services where permitted by law.

• Legal Authorities: When disclosure is required by law or necessary to protect our legal rights.

We do not share personal information indiscriminately. Information is shared when necessary for legitimate business purposes, with your consent where required, or as permitted by applicable law.

5. Shopify and Third-Party Services

Our store is hosted by Shopify, which processes certain personal information to provide and improve the Services.

Your information may be processed by Shopify and other service providers in countries outside your country of residence, subject to applicable laws and safeguards.

For more information about how Shopify handles personal information, please visit:

https://www.shopify.com/legal/privacy/app-users

You may also review Shopify's privacy portal:

https://privacy.shopify.com/en

Our website may contain links to third-party websites. ZEMART is not responsible for the privacy practices, security, or content of websites that we do not control. We encourage you to review their privacy policies before providing personal information.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart working.

• Remember your preferences.

• Understand website traffic and usage.

• Improve website functionality.

• Support analytics and relevant advertising where permitted.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Children's Privacy

Our Services are not intended for children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in violation of applicable laws.

If you believe a child has provided personal information to us improperly, please contact our support team so we can review the request and take appropriate action.

8. Security and Retention of Information

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Request a copy of certain personal information.

• Withdraw consent where processing is based on consent.

• Opt out of promotional emails by using the unsubscribe link included in those emails.

Certain requests may be subject to legal requirements and exceptions. We may also need to verify your identity before processing a request.

To exercise your privacy rights, please contact ZEMART using the support details provided below.

10. Marketing Communications

We may send promotional emails or other marketing communications where permitted by law and in accordance with your preferences.

You can opt out of promotional emails at any time by clicking the unsubscribe link in the email. Even if you opt out of marketing messages, we may still send essential communications regarding your orders, transactions, or customer service requests.

11. International Data Transfers

Your personal information may be stored or processed in countries other than the country where you live, depending on the services used to operate our store.

Where required by applicable law, we will take appropriate measures to protect your information during such transfers.

12. Changes to This Privacy Policy

ZEMART may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

Any revised policy will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Store Name: ZEMART
Support: helpzemart@gmail.com
Address: Bhajanpura C Block, Gali No. 9, Near Shiv Mandir, 110053, Delhi, DL, India.

We will review and respond to privacy-related requests in accordance with applicable laws.